How can i return my item?
We’re so sorry to hear that you are not happy with your products. We want you to be 100% satisfied – if you would like to return an item you can do so within 30 days of the delivery date.
To return your order please send us an to the following email address -thepawfectboutiqueuk@gmail.com and make sure you state your reasons for the refund
**Only products returned in a new and unused condition and in their original packaging will be refunded.
Refunds will be processed within 5 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account.
You will be required to pay return postage for an item unless it arrives damaged or faulty in which case we will require photographic evidence. If this occurs please pop us an email on thepawfectboutiqueuk@gmail.com in the first instance.
Original postage costs will not be refunded unless an item is damaged or faulty.
If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return.
Can i exchange my item?
Of course! We send replacements out free of charge once we have received back your incorrect item. Please send us an email on thepawfectboutiqueuk@gmail.com and we will look into this for you.
once we receive the items back please keep an eye on your emails as we will email you if there are any issues with your exchange.
How long do i have to return my item?
We have a 30 day returns policy, so please be sure to send anything back to us within this time frame so that we can process your refund or exchange.
Dog accessory disclaimer!
It is the customer’s/ dog owners responsibility to ensure the dog accessory is suitable for their dog, insuring the product fits correctly and does not cause the dog any harm or discomfort. The Pawfect Boutique does not accept any responsibility for ill-fitting accessories. Every dog is different and not one size will fit the same breed.
Like all human accessories, dog accessories are subject to wear and tear and it is the responsibility of the owner to keep an eye on the condition to make sure it is safe for their dog to wear. If any product is showing signs of wear or tear it should not be used on the dog as intended.
Our accessories are suitable for most dogs and for every day use, however if the dog has behavioral issues or are excessive pullers our accessories will have a reduced life span. We will not refund or replace accessories that have been misused or damaged by the dog.
The Pawfect Boutique accepts no legal responsibility for the use or the misuse of the products sold.
PRIVACY POLICY !
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies.
- Disclosure for a business purpose: shared with our processor Shopify.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you believe we have information about someone who is under the age of 16 please don’t hesitate to contact us at thepawfectboutiqueuk@gmail.com and we will immediately remove any information we have.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our site.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at thepawfectboutiqueuk@gmail.com
The Pawfect Boutique UK
We reserve the right to update our disclaimers and policies at any time without notice.